Alvaro Ortiz

Alvaro Ortiz

Company: Insurance Office of America

Job title: Director of Data and Analytics


Q&A with Use Case Presentation Speakers 2:20 pm

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day: Day Two

Use Case 3 – Taking a Client-Centric Approach: Data Analytics for Improved Customer Experience & Engagement 11:40 am

• Learning how data has enabled a new quotation platform that can deliver customer quotations in real time • Removing complexity from both the agent and the customer experience in order to enhance rating integrity • Utilizing neural networks and advanced modelling to generate customer scoring without requesting information from the customer • Leveraging data…Read more

day: Day Two

Designing and Growing an Analytics Team: Training, Recruitment & Retention 11:20 pm

• Reviewing the core skills and ideal mix of players required for an analytics team: Analysts vs Modellers vs Data Scientists vs IT • Aligning team design within wider business roles and capabilities • Exploring when and how to scale analytics initiatives in order to remain agile as business requirements change • Developing recruitment and…Read more

day: Day One

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